Refund policy
Luminity's Return and Refund Policy
30-Day Return Policy
If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Conditions:
- Items must be undamaged and include all original accessories, documentation, and packaging.
- A valid proof of purchase is required.
Custom Luminous Wall Art (made from your photo or art):
Each custom panel is made to order from the image, size, orientation and framing you choose, and we can't change a panel once it's made. If you're not happy with it, you can return it within 14 days of delivery for a refund. It must come back undamaged, with all its parts and original packaging, and return shipping is paid by you. If it arrives damaged or faulty, contact us within 14 days and we'll replace it. The electronics are covered by our Warranty Policy.
How to Initiate a Return:
- Contact our support team at support@luminityco.com or via our Contact page with your order number and reason for return.
- Once approved, securely package the Product and ship it to the address provided by our support team.
- You are responsible for all return shipping costs.
Refunds:
After we receive and inspect the returned Product, we’ll issue a refund to your original payment method within 10 business days. Original shipping and handling fees are non-refundable.
This 30-Day Guarantee does not cover damage caused by misuse, improper installation, unauthorized modifications, or external factors beyond our control.
If you wish to return a product after 30 days, please review our Warranty Policy to determine if you’re eligible for a refund.