Warranty
Below is our detailted warranty terms. For any inquiries about the warranty, or if your Luminity Light-Up Poster is out of the 6 month warranty period, please contact customer support to see how we may help you.
This limited warranty covers your Luminity poster for 6 months from the date of original purchase, applicable only to products sold and used in North America. Customers who return a product under the warranty's conditions may receive a full refund, store credit, or a replacement.
What's Covered:
- Product arrives non-functional
- Damage incurred during shipping
- Manufacturing defects affecting functionality
- Electrical component failure under normal use
What's Not Covered:
- Physical damage from handling, accidents, or misuse
- Water damage
- Modifications to the product
- Damage from improper installation
- Electrical damage from improper power source usage
- Environmental damage (extreme temperatures, humidity)
- Normal wear and tear
- Aesthetic changes that don't affect functionality
If you experience an issue covered by this warranty:
1. Contact Luminity customer service within the 6-month warranty period
2. Provide proof of purchase and photos of the issue
3. Describe the problem in detail
4. Follow return shipping instructions if provided