FAQs

Every poster has a sawtooth picture hanger on the back. Insert the included hook into drywall (ensure that there is no wiring behind the wall), and hang the picture onto the hook.
Disclaimer: Mounting solution is intended for drywall only. For other types of wall surfaces, we recommend using the recommended picture frame mounting solution.

Grip the acrylic plaque by the edges (avoid touching directly with fingerprints.) Insert the bottom piece of the plaque into the LED base. Moderate force may need to be used.

We stand behind the quality of every Luminity Light-Up Poster. Our 6-month limited warranty covers manufacturing defects and ensures your illuminated artwork arrives in perfect condition, ready to transform your space. If your poster arrives damaged or experiences any manufacturing-related issues within the warranty period, we'll make it right.
To see more information about our warranty, please visit our warranty page

Currently, we ship to USA and Canada

Shipping will take 3-4 days or 5-8 business days depending on the shipping option selected during checkout.

We ship from California, USA.

You can track your order by using the provided tracking number on the order confirmation sent to your email after purchase.

For any inquiries about your product or order, visit the contact page. Additionally, you can contact us directly at support@luminity.com

Our return window is 30 days from product delivery date. Products can be returned under our 6 month warranty period if product is defective or damaged during shipping as stated in our Warranty. View our Return and Refund Policy to learn more.